breadandbutter

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As vice president of customer experience, I regularly talk with customers to understand their needs and learn how we can better serve our clients. Some days I end up with a long list of suggestions for improving the company and our platform. Other days, I can’t help but smile and say, “Yes! We’re making a difference!”

Of course it’s a really great day when a customer tells you your product is right up there with sliced bread and butter. That’s exactly what the folks at Republic County Hospital recently told us.

Republic County HospitalRepublic, a 25-bed critical access hospital in Belleville, Kansas implemented our Aventura Roaming Aware Desktop solution in March 2015. Republic discovered Aventura when searching for a single sign-on option to navigate their multiple layers of security.

Like many organizations, Republic runs several different applications and each requires users to enter a separate log-on and password. Ed Stiner, Republic’s director of information technology, noted that “It not only took a long time to log in because you might need to enter credentials for two, three, or four different applications, it also took a good memory because you had to remember all the log-ons and passwords.” Stiner added that users would regularly forgot their credentials, requiring administrators to log in and perform a reset.

Another problem was that users had to continually log on and off computers as they moved around the hospital. The process was so time-consuming and cumbersome that the physicians had actually quit using the system.

After reviewing several SSO alternatives, Republic selected Aventura’s platform, which offered the functionality they required and was compatible with their existing IT infrastructure. A few months after the implementation we checked in with Stiner and other members of Republic’s management team to see how things were going – and were thrilled to hear their positive feedback.

Stiner noted that within two weeks of going live, they had seen a “huge decrease” in the number of password resets and forgotten passwords and doctors were using the system more than ever before.

Surgical Services and Outpatient Director Rebecca Brown told us the workflow was “so much easier and the staff frustration level was 90% less.” Director of Nursing Diane Reed added that they had been able to increase the amount of time staff spent in patients’ rooms by 85% and nurses were now charting at the bedside.

“Before the staff wasn’t charting in the room because it took too long with all the multiple log-ons to get in and out of the system. Now we just tap, click, and we are in and out in no time.” Reed believes patient care is enhanced and charting is more likely to be accurate because nurses are entering information “right when it happens,” rather than after rounding all the patients.

Aventura The Republic team estimates that Aventura’s platform is saving staff “hours” a day – leading Brown to declare the solution is, “right up there with sliced bread and butter!”

From a financial perspective, CFO Barry Bottger also gave the Aventura solution a thumbs up. “The startup cost wasn’t all that bad for what it has done to employee satisfaction and morale. The ongoing cost is minimal and it’s definitely been worth the investment.”

Finally, we even heard great feedback from the top: CEO Blaine Miller confirmed that the Aventura solution has been worth the investment. “We are always concerned about HIPAA compliance and the need to have strong passwords. Aventura has eliminated our constant challenge of resetting passwords and ensuring that our staff remembered them because now the system handles it.”

Miller summed it up by adding, “Happy nurses and happy doctors make for a happy administrator.”

And obviously happy customers like Republic definitely make all of us at Aventura very happy!

Imagine how much time your staff could save in a day and what that could mean at your hospital.  If you’d like to learn more about Republic’s implementation of the Aventura solution, please let me know!

– Bonny Roberts, VP of Customer Experience

Front- vs Back-End Speech Recognition: Which Fits Better?

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To make an educated decision on what type will get results at your organization, several factors must be taken into consideration.

With the research firm KLAS reporting that 90% of hospitals plan to expand deployment and peer60 finding that 57% of hospitals are considering immediate adoption or are planning to make the move within the next two years, the speeding train that is speech recognition (SR) is seemingly unstoppable—that is, except for two major barriers: documentation quality and physician satisfaction.

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Healthcare Technology Online: Top 10 Health IT Trends for 2013

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In an effort to uncover the true IT trends in the provider space, Healthcare Technology Online surveyed 183 contacts representing IDNs, hospitals, group practices, and other healthcare facilities to gain first-hand insight into their health IT projects and focus areas for 2013. They used this data for their Top 10 Health IT Trends for the year.

Aventura Healthcare Advisory Board member Barry P. Chaiken, MD, MPH, FHIMSS, was featured in the research and discussed how to leverage the full capabilities of IT tools and embedded clinical decision support systems (CDSS).

See the article in Healthcare Technology Online here.

Next Generation CDSS: Patient-Centered Workflow

By Barry P. Chaiken, MD, FHIMSS

January 29, 2013

In the design of successful health IT implementations, patients matter. Although the importance of addressing the workflow needs of clinicians cannot be overstated, focusing on patient needs helps ensure newly designed workflows leverage the full capabilities of IT tools and embedded clinical decision support systems (CDSS). In addition, this delivers the clinical and financial outcomes desired by organizations. Entities that ignore the needs of clinicians in designing health IT-driven workflows can expect to experience either low levels of health IT adoption among clinicians, suboptimal patient care results, or both. Focusing on patient care provides a framework in which to create effective workflows that leverage new technologies and CDSS to deliver promised value to patients and caregivers.

To effectively implement CDSS and health IT, organizations must understand in depth the capabilities of the available information technology, the requirements of the practicing clinicians, and the expected outcomes of all impacted stakeholders (i.e., patient, clinician, organization, etc.). Teams built from a cross section of disciplines and perspectives hold the greatest promise in designing effective workflows embedded with CDSS. Building a comprehensive, clinically relevant workflow across caregivers allows for efficient deployment of CDSS and the use of resources to achieve specific patient goals.

The specific needs of the healthcare industry make it an ideal match with workflow concepts. Healthcare involves complex procedures that include both clinical and administrative tasks. As a result, workflow increases efficiency and effectiveness through the maximal integration and use of relevant, timely information, the main goal of any CDSS. Readily available health information technologies also offer invaluable tools such as single sign-on (SSO), roaming desktops, location awareness, and fast-user switching to support impactful patient-centered workflows.

Patient-centered workflow requires stringing together individual steps, linking processes, and bridging activities by multiple caregivers to create an effective orchestration of resources to enhance the health of the patient. Technology provides only the toolkit to achieve these workflows. Knowledgeable professionals from multiple disciplines synergistically working together hold the potential to build efficient models for care. Focusing on the patient, rather than the technology or an individual participant in the workflow, provides the greatest opportunity to achieve successful outcomes that benefit the clinician, organization, and patient.

Healthcare Technology Online: Top 10 Health IT Trends for 2013

0

In an effort to uncover the true IT trends in the provider space, Healthcare Technology Online surveyed 183 contacts representing IDNs, hospitals, group practices, and other healthcare facilities to gain first-hand insight into their health IT projects and focus areas for 2013. They used this data for their Top 10 Health IT Trends for the year.

Aventura Healthcare Advisory Board member Barry P. Chaiken, MD, MPH, FHIMSS, was featured in the research and discussed how to leverage the full capabilities of IT tools and embedded clinical decision support systems (CDSS).

See the article in Healthcare Technology Online here.

Next Generation CDSS: Patient-Centered Workflow

By Barry P. Chaiken, MD, FHIMSS

January 29, 2013

In the design of successful health IT implementations, patients matter. Although the importance of addressing the workflow needs of clinicians cannot be overstated, focusing on patient needs helps ensure newly designed workflows leverage the full capabilities of IT tools and embedded clinical decision support systems (CDSS). In addition, this delivers the clinical and financial outcomes desired by organizations. Entities that ignore the needs of clinicians in designing health IT-driven workflows can expect to experience either low levels of health IT adoption among clinicians, suboptimal patient care results, or both. Focusing on patient care provides a framework in which to create effective workflows that leverage new technologies and CDSS to deliver promised value to patients and caregivers.

To effectively implement CDSS and health IT, organizations must understand in depth the capabilities of the available information technology, the requirements of the practicing clinicians, and the expected outcomes of all impacted stakeholders (i.e., patient, clinician, organization, etc.). Teams built from a cross section of disciplines and perspectives hold the greatest promise in designing effective workflows embedded with CDSS. Building a comprehensive, clinically relevant workflow across caregivers allows for efficient deployment of CDSS and the use of resources to achieve specific patient goals.

The specific needs of the healthcare industry make it an ideal match with workflow concepts. Healthcare involves complex procedures that include both clinical and administrative tasks. As a result, workflow increases efficiency and effectiveness through the maximal integration and use of relevant, timely information, the main goal of any CDSS. Readily available health information technologies also offer invaluable tools such as single sign-on (SSO), roaming desktops, location awareness, and fast-user switching to support impactful patient-centered workflows.

Patient-centered workflow requires stringing together individual steps, linking processes, and bridging activities by multiple caregivers to create an effective orchestration of resources to enhance the health of the patient. Technology provides only the toolkit to achieve these workflows. Knowledgeable professionals from multiple disciplines synergistically working together hold the potential to build effective models for care. Focusing on the patient, rather than the technology or an individual participant in the workflow, provides the greatest opportunity to achieve successful outcomes that benefit the clinician, organization, and patient.